Return & Refund Policy

Last Updated: September 2026

At Zongzhen, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help. Please read our return and refund policy carefully.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition you received it.
  • clothing items must be in their original, sealed packaging with the manufacturer’s seal intact.
  • Items must be returned within 30 days of receipt.
  • Proof of purchase (order number or receipt) is required.
  • Sale items and personalized/custom orders are not eligible for return.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at info@zongzhensm.com with your order number and reason for return.
  2. Our team will review your request and provide return instructions within 24-48 hours.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the address provided by our customer service team.

Please do not return items without first contacting us. Unauthorized returns may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will process your refund:

  • Refunds are processed to the original payment method.
  • Please allow 5-10 business days for the refund to appear in your account (depending on your payment provider).
  • Original shipping costs are non-refundable, unless the return is due to our error.
  • If your return is rejected, we will notify you with an explanation.

4. Shipping Costs for Returns

  • Our Fault: If you received a damaged, defective, or incorrect item, we will cover all return shipping costs.
  • Your Preference: If you are returning an item for other reasons, you are responsible for return shipping costs.

5. Exchanges

If you would like to exchange an item for a different style, size, or variant, please contact us at info@zongzhensm.com. We are happy to help you find the perfect piece.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@zongzhensm.com with photos of the product and packaging. We will arrange a replacement or refund at no additional cost to you.

7. Non-Returnable Items

  • Opened or used clothing items (for hygiene reasons).
  • Items on sale or clearance.
  • Personalized or custom orders.
  • Gift cards and promotional items.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at info@zongzhensm.com.