Last Updated: September 2026

At Zongzhen, we are committed to delivering your clothings safely and promptly. Below is our shipping policy with all the details you need.

1. Shipping Destinations

We currently ship to the following destinations:

• Nationwide shipping to all provinces and cities.
• Available with select carriers.
• We ship to many countries worldwide. Please contact us for availability in your region.

2. Shipping Rates & Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3-7 business days	Free shipping over ¥299;
International	10-20 business days	Calculated at checkout

Note: Delivery times are estimates and may vary due to customs, weather, or other factors beyond our control.

3. Free Shipping

Enjoy free standard shipping on all orders over ¥299. The free shipping discount is automatically applied at checkout.

4. Order Processing Time

• Orders are processed within 1-2 business days (Monday-Friday).
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive a shipping confirmation email with tracking information once your order has shipped.

5. Packaging

All clothing items are carefully packaged to ensure safe arrival. We use protective materials and secure packaging to prevent damage during transit. For gift orders, we can include a gift note and omit pricing information upon request.

6. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website or your account on our site.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the buyer’s responsibility. Customs policies vary by country; please check with your local customs office for more information.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@zongzhensm.com with your order number and photos (if applicable). We will work with the shipping carrier to resolve the issue and arrange a replacement or refund.

9. Contact Us

If you have any questions about our Shipping Policy, please contact us at info@zongzhensm.com.